Guarantee and follow-up

The policy must identify the responsible clinic and the patient it applies to. It needs to distinguish coverage for implants from coverage for the prosthesis, the device that replaces teeth. These are separate parts of treatment.

Coverage periods are to be confirmed. The starting date for each period and the documents needed to request care also need confirmation. A verbal explanation makes those terms difficult to review later.

The written version should state which costs the clinic pays and which the patient pays. That includes evaluating a problem, laboratory work, and any additional procedure. Do not assume a repair would be free.

Fixed teeth need a follow-up plan. The clinics’ schedule for Hexa Smile patients is to be confirmed. Which visits require an in-person appointment and which could take place remotely is also to be confirmed.

Ask who would check your bite, meaning how your teeth meet when you close your mouth. Ask where you would go if the doctor requested an adjustment. That work cannot be done through a remote conversation.

The policy should explain whether coverage depends on maintenance. It should say how to document checkups and what happens if an appointment needs to change.

The process for reporting a problem is to be confirmed. The clinical contact, hours, and response time also need confirmation. This page is not an emergency service.

Ask how the clinic would evaluate a damaged prosthesis or an implant needing attention. Would a repair require removal of the prosthesis? Where would that happen? The laboratory turnaround time and what you would use while waiting are to be confirmed.

Returning to the Dominican Republic would involve costs beyond the appointment. Coverage for flights, lodging, and ground transportation is to be confirmed. Request that the policy address each expense.

A professional who could treat you in the United States and any agreement with that professional are to be confirmed. Do not assume every dentist has the necessary parts or knows the system used.

Request a copy of the implant details and the materials in the prosthesis. Ask how another dentist could contact the treating clinic. That is a separate question from who would pay for the care.

Before accepting treatment, request cancellation and refund terms too. Ask what the clinic would offer if a later evaluation required a change to the agreed plan.